The Konkle Group brings
a comprehensive series of training programs that provide product training, cross-selling skills and motivational training.
We also specialize in Dialogue Branch Training programs that creatively move your staff into the Retail Sales Environment.
Training Programs:
Product Training
Credit Insurance
Debt Cancellation
GAP
Extended
Service Contracts
Understanding
Products
Human Resources - Staff Development Courses
What You Need to Know About E-mail
Resolving Conflicts in the Workplace
Personal Development
Job
Stress Management
Developing
and Improving Cross-Servicing Skills
How
to Sell the Credit Union
Identifying Payment Protection Needs (available
to credit insurance customers)
Addressing Objections (available to credit
insurance customers)
Telephone Lending
Building Sales Skills
The Art of Referrals
Selling to Anyone over the Phone
Developing and Improving Communication Skills
Mastering the Art of Listening
Establishing Immediate Rapport
The Power of Questioning
Maintaining
Professionalism Under Pressure
Phone Management Strategies
Telephone
Tools
Fostering
Leadership and Motivational Skills
FISH! Catch the Energy!
Give 'em the Pickle!
Coaching for Performance Excellence
Fostering
a Positive Attitude
Bringing Your Positive Attitude to Work
Wedges of Change
Team Building
Your Gold Medal Team
Be Our Guest
Team in Training
Dialogue (Retail Sales) Training Programs:
Understanding the Dialogue Branch Environment
The Keys to Working in a Dialogue Branch Environment
Wedges of Change
Personal Development
Team Building
Maintaining Professionalism under
Pressure
Fostering a Positive Attitude
Bringing Your Positive Attitude to Work
One-Site Training -
Dialogue Branch Environment
Your Dialogue Branch Team
Culture Training:
Protection Plus
Service
Advantage
Sales Advantage
The Konkle
Group * 1988 Regalview Landing * Dacula * Georgia * 30019 Phone: 678.714.8881 Fax: 678.714.8881 mkonkle@thekonklegroup.com nhunt@thekonklegroup.com
