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The Konkle Group provides a comprehensive suite of training programs that includes product training, staff development, cross-selling skills, communication skills, leadership skills and motivational workshops.  We also specialize in Dialogue Branch training programs that creatively move your staff into the Retail Sales Environment.


Training Programs:

Product Training
  • Credit Insurance
  • Debt Cancellation
  • GAP
  • Extended Service Contracts 
Understanding Products
Human Resources - Staff Development Courses
  • What You Need to Know About E-mail
  • Resolving Conflicts in the Workplace
  • Personal Development
  • Job Stress Management
  • Got Accountability?
  • The Fundamentals of Internal Service
Developing and Improving Cross-Selling Skills
  • How to Sell the Credit Union
  • Identifying Payment Protection Needs (available to credit insurance customers)
  • Addressing Objections (available to credit insurance customers)
  • Telephone Lending
  • Building Sales Skills
  • The Art of Referrals
  • Selling to Anyone over the Phone
Developing and Improving Communication Skills 
  • Mastering the Art of Listening
  • Establishing Immediate Rapport
  • The Power of Questioning
  • Maintaining Professionalism Under Pressure
  • Phone Management Strategies
  • Telephone Tools
  • So Help Me!
  • Personality Styles

Fostering Leadership and Motivational Skills 
  • FISH!  Catch the Energy!
  • Give 'em the Pickle!
  • Coaching for Performance Excellence
  • Fostering a Positive Attitude
  • Bringing Your Positive Attitude to Work
  • Wedges of Change
  • Team Building
  • Your Gold Medal Team
  • Be Our Guest
  • Team in Training


Dialogue (Retail Sales) Training Programs:

  • Understanding the Dialogue Branch Environment
  • The Keys to Working in a Dialogue Branch Environment
  • Wedges of Change
  • Personal Development
  • Team Building
  • Maintaining Professionalism under Pressure
  • Fostering a Positive Attitude
  • Bringing Your Positive Attitude to Work
  • One-Site Training - Dialogue Branch Environment
  • Your Dialogue Branch Team

Culture Training:


  • Protection Plus
  • Service Advantage
  • Sales Advantage

The Konkle Group * 1988 Regalview Landing * Dacula * Georgia * 30019
Phone: 678.714.8881      Fax: 678.714.8881

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